Zenflower Privacy Policy

04 January / 2021
We don’t sell your personal information, but we still have to tell you what we collect from you and how we use it. We may update this policy from time to time. Your continued use of this site indicates your agreement to the updated terms. If you use the zenflower services through your organization’s subscription, please ask your organization’s administrator for information about how we process your personal information.
1. What personal information do we collect and how do we use it?
We collect specific types of personal information directly from you.

Depending on how you interact with our website, we may collect the following personal information about you, which we have grouped together as follows:
  • Identity Data, which may include first name, last name, title.
  • Contact Data, which may include delivery/service address, email address, and phone numbers.
  • Profile Data, which may include username and password, purchases or orders made by you, customer service requests, your interests, preferences, feedback and survey responses; and preferences in receiving marketing and non-marketing communications from us.
  • Financial Data, which includes payment card details.
  • Transaction Data, which includes details about payments to and from you and other details of products and services you have purchased from us.
  • Website Technical Data, which includes the following information if you use our online portal and services: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and the ways in which you use or interact with our online portal and services.
  • Customer Technical Data, which includes data about throughput delivered to you over time, service connectivity, latency, quality metrics, sky obstruction data, device orientation and location, WiFi quality metrics, WiFi device information, and the public IP address information assigned to you over time.
2. Who Is the Data Controller?
Zenflower OU is the controller and responsible for your personal data.
3. How Long Do We Keep Personal Data?
We will only keep personal data for as long as reasonably necessary to fulfil the purposes we collected it for. We may keep your personal data for a longer period to comply with our legal obligations or in the event of a complaint or litigation.
4. How and Why Do We Use Personal Information?
Below are descriptions of the purposes for which we may use certain groups of personal information as described here:

Group of Personal Information Concerned
  • Identity
  • Contact
  • Profile
  • Financial
  • Transaction
  • Website Technical Data
  • Customer Technical Data

Purpose of Use
  • To process and deliver customer orders
  • To manage payments, fees and charges
  • To manage our relationship with customers, such as communicating with them about our goods and services, providing customer service, and notifying them of changes to our terms or privacy policy
  • To administer and protect our business and services, including troubleshooting, and performing data analysis, testing, system maintenance, support, reporting and hosting of data
  • To detect, prevent, or otherwise address fraud, security or technical issues, including by monitoring and enforcing compliance with our terms of use, appropriate use policies, and privacy policies
  • To defend our interests in the event of a dispute
  • To comply in good faith with applicable laws, legal processes, and lawful government requests
  • To understand what may be of interest to a customer
  • To deliver relevant news, offers and other content to a customer and measure and understand the effectiveness of the content
  • To ask and enable a customer to take a survey
  • To use data analytics to debug, optimize, and improve our products and services, marketing, customer relationships and experiences

5. How Do We Protect Personal Information?
We implement technological, physical and administrative procedures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information. We encrypt information sent via the Zenflower services. Although we endeavour to keep information secure, we cannot guarantee that our security measures will prevent every unauthorized attempt to access, use or disclose personal information. We maintain procedures to deal with any suspected breach of personal information, and we will notify you and any applicable regulator of a breach where we are legally required to do so.
6. Your Rights and Your Choices
egarding your personal data, you may have the right to:
  • Request access (commonly known as a "data subject access request") - enables you to receive a copy of the personal data we hold about you and information about how it is processed.
  • Request correction - enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure - enables you to ask us to delete or remove personal data where there is no lawful reason for us continuing to store or process it, where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons that will be notified to you, if applicable, at the time of your request.
  • Object to processing - where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation that makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
  • Request restriction of processing - enables you to ask us to suspend the processing of your personal data if, (i) you want us to establish the data's accuracy; (ii) where our use of the data is unlawful but you do not want us to erase it; (iii) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (iv) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
To exercise these rights, please contact us using the contact details below. Although we urge you to contact us first to resolve your issue, you always have the right to contact your data protection authority.

You are not required to provide personal data to us but if you do not provide any personal data to us, you may not be able to use our website or we may not be able to authenticate and assist you with your orders, inquiries or requests, and we generally will not be able to provide you with our products and services.
7. Contact Us
Email: gdpr@zenflower.eu
Postal Mail:  OÜ Zenflower, Linda 2, Narva, Ida-Virumaa, Estonia 20309

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e-mail us: hello@zenflower.eu